Frequent Questions

Questions...?

Your queries might be answered here.

What is your competitive advantage?

LetsBeClean™ is a friendly Family operated business therefore we prioritise 'customer service before sales.' Without customer satisfaction we understand you will not return.

How do I place an order with LetsBeClean™?

There are a variety of options; online shopping, email, web chat, phone & fax or visit our premises (prearrangement required).

Will LetsBeClean™ contact me prior to delivery?

Yes, you can check your order status in your order history under the Account section & we will call you prior to despatch for any orders requiring delivery within the LBC’s metropolitan area as part of our additional service to you.

Does LetsBeClean™ have a restocking fee for products I incorrectly ordered?

No, we believe that you are entitled to a full refund without penalty. Providing the product is returned to our premises with invoice (in its original condition) within 7 days of despatch.

Does LetsBeClean™ parallel import (sell grey products)?

No, all KCA products distributed by LetsBeClean™ are supplied direct from Kimberly-Clark Australia. For more information you may contact us or the FREECALL number to Kimberly-Clark consumer advisory line on 1800 028 334.

Does LetsBeClean™ sell factory seconds?

No, we only provide quality products so therefore we do not offer factory seconds.

Is there a minimum order value?

No, there is no minimum order value.

Does LetsBeClean™ offer FREE delivery?

Yes, if your order is AU$700 or more then shipping is FREE within LBC's metropolitan deliverable area. Just enter coupon code 1238 to take advantage at the checkout stage.

What happens if I'm not home when LetsBeClean™ is delivering my order?

The friendly staff at LetsBeClean™ will always contact you prior to delivery. If prior arrangement has been made we will follow your instructions.

How long does it take to have my order delivered if I live in the LBC metropolitan area?

LetsBeClean™ will process and despatch your confirmed order within 3 days when funds have been cleared from our financial institution.

Can LetsBeClean™ deliver to my workplace?

Yes, we can bulk deliver to your workplace so that you can share with your colleagues as well. A loading dock or visitor's car park access is a requirement for delivery.

What if there is a manufacturer’s fault with the product?

Please let us know and the item will be replaced by Kimberly-Clark Australia. The free call number to the consumer advisory line is 1800 028 334 to organise a replacement and specific details will be taken for ongoing research from Kimberly-Clark.

What if I have further questions?

You are more than welcome to contact us.